Summary: When you use the Data Synchronization Tool to migrate a large quantity of item information from Microsoft Dynamics GP 9.0 or from Microsoft Business Solutions - Great Plains 8.0 to Microsoft Dynamics CRM 3.0, it takes a long time to process the records. Additionally, the Data Synchronization Tool stops responding.

By default, the Data Synchronization Tool is installed when the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP is installed.

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Manual Solutions

To resolve this problem, use the new Data Migration Tool. To obtain the Data Migration Tool, download and install the following hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.File nameFile versionFile sizeDateTimePlatformCrmmsg.dll1.2.3297.12316,08826-May-200610:18x86Microsoft.mbsintegration.datamigration.exe3.0.343.101488,93606-Oct-200616:36x86Mscrmcustom.dll3.0.5300.1283171,82407-Sep-200610:26x86Crmhotfix.cdfNot applicable1,05508-Oct-200609:42Not applicableEnablegpinboundcom.vbsNot applicable57225-Aug-200607:36Not applicableGpintwrapper.dllNot applicable131,07215-Sep-200607:55x86Microsoft.mbsintegration.inboundinterface.dll3.0.343.100915,72824-Aug-200602:57x86Microsoft.mbsintegration.setup.setuputils.dll3.0.343.100956,17624-Aug-200602:57x86Mscrmcustom.dll3.0.5300.1283171,82407-Sep-200610:26x86Shutdowngpinboundcom.vbsNot applicable62925-Aug-200607:38Not applicable

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.

Prerequisites

No prerequisites are required for this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 832475 Description of the new features in the package installer for Windows software updates

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